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Greetings from Aquasoft Solutions Private Limited!
Urgent Opening for Tech Support/ Tech Sales
Position: Tech Support Associate / Tech Sales Associate
Job Description: Taking calls related to computer issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software. and products also.
Skills & Responsibilities:-
· Taking ownership of customer issues reported and seeing problems through to resolution.
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
· Knowledge of All desktop OS (i.e Windows, MAC, Linux etc).
· To provide desktop support and general configuration of software.
· Working knowledge of office automation products and computer peripherals, like printers and scanners.
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear instructions.
· To provide network support and general configuration
· To Highlight/Escalate Repetitive Issues with respective persons
· To perform medium level operational duties (i.e. File Backups \ Licensing)
· Documenting troubleshooting and problem resolution steps.
· Meeting Sales Goals, Client Base, Closing Skills, Prospecting Skills, Technical Understanding, Building
· Relationships, People Skills, Data Entry Skills, Customer Focus, Professionalism, Motivation for Sales
· Excellent English Communication Skills- Speaking and listening.
· Should have hands on working experience in MS - Word, Excel, PowerPoint, Adobe Reader.
· Ready to working in Night shifts .
Location: SAS Nagar (Mohali) – Chandigarh
Experience: 1-5 yrs
Salary Range: (Based on qualification & experience)
Call @ 0172-2236180, 9855936180
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