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Required Tech Support Associate and Tech Sales Associate

[1-5 Year(s) Exp]
Aquasoft Solutions Pvt Ltd
Experience : 1-5 Years
Salary : 180000 - 360000 P.A
Job Type : full-time
Key skills : Basic Computer Skills 
Job Description :

Hello Folks!

Greetings from Aquasoft Solutions Private Limited!

Urgent Opening for Tech Support/ Tech Sales

Position:  Tech Support Associate / Tech Sales Associate

Job Description: Taking calls related to computer issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software. and products also.

Skills & Responsibilities:-

·         Taking ownership of customer issues reported and seeing problems through to resolution.

·         Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

·         Knowledge of All desktop OS (i.e Windows, MAC, Linux  etc).

·         To provide desktop support and general configuration of software.

·         Working knowledge of office automation products and computer peripherals, like printers and scanners.

·         Knowledge of network security practices and anti-virus programs

·         Ability to perform remote troubleshooting and provide clear instructions.

·         To provide network support and general configuration

·         To Highlight/Escalate Repetitive Issues with respective persons

·         To perform medium level operational duties (i.e. File Backups \ Licensing)

·         Documenting troubleshooting and problem resolution steps.

·         Meeting Sales Goals, Client Base, Closing Skills, Prospecting Skills, Technical Understanding, Building

·         Relationships, People Skills, Data Entry Skills, Customer Focus, Professionalism, Motivation for Sales

·         Excellent English Communication Skills- Speaking and listening.

·         Should have hands on working experience in MS - Word, Excel, PowerPoint, Adobe Reader.

·         Ready to working in Night shifts .



Location: SAS Nagar (Mohali) – Chandigarh

Experience: 1-5 yrs

Salary Range: (Based on qualification & experience)

Call @ 0172-2236180, 9855936180

Role Category: Technical Support/Sales Associate
Educational Qualification: Graduate
Functional Area: Customer Service
Vacancies : 10
Job Posted On May. 23, 2017
Last Date To Apply June 10, 2017
Company Details
Company Address :

Aquasoft Solutions Pvt. Ltd
Plot No.468 2nd Floor
Phase-8B, Industrial Area
SAS Nagar (Mohali)- Chandigarh

Company Website :
Company Profile :

Aquasoft Solutions is an IT Service Provider Software Development Origination(Mobile App. Development, Web App. Development, Designing) and Aquasoft BPO (Offshore Technical Support Services) based in India (SAS nagar Mohali)- Chandigarh. working with client’s bases globally and in India.

Aquasoft Solutions Pvt. Ltd is registered under i) 1956 Companies Act of Corporate Ministry of India Government ii)1908 Organization act of Indian Government.

Venue Location: Not Specified
Recruiter Details

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