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Requirement for Associate Support in Bangalore

[0-1 Year(s) Exp]
Zoomcar India Pvt Ltd
Experience : 0-1 Years
Salary : 20000 - 25000 P.A
Job Type : full-time
Key skills : Finance  Sales 
Job Description :

Hi Everyone,

There are urgent openings for ZAP process in Zoomcar India Pvt Ltd.

PFB the job description and walk in for an interview to the mentioned address:

Zoomcar India Pvt Ltd,

5th Floor, Diamond District, (opposite Carlton Towers)

Old Airport Rd, ISRO Colony,

Domlur, Bengaluru,

Karnataka 560008

Job description:

Job Description for ZAP Associate Support :

Zoomcar is looking for a Zoomcar Associate Program Associate Support to join their team. The employee is responsible for the explanation and marketing of the program to potential associates along with terms of offer, financial model and other FAQs. The role would also involve serving our existing associates on reconciliation of payment discrepancies, duplications, disputes and other service requests in a timely, professional and courteous manner. 

The ideal candidate must be comfortable communicating verbally and in writing with our associates and to other stake holders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Document and maintain (electronically) timely and appropriate follow up on each lead / associate query

Review, research and resolve written and verbal customer correspondence regarding queries around the ZAP program or any other queries financial in nature specific to the associate.

Work collaboratively with internal teams, field teams, PM for the program, City managers and customers to research and provide correct information as necessary

Consistently provide professional, courteous and prompt customer service to all associate and business partners

QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communications expertise and a proficient telephone manner and email skills

Collaborative attitude as well as strong analytical and investigative skills

Ability to work with customers in sometimes difficult and confrontational situations

Strong rapport-building, listening and questioning abilities

Ability to conduct research into a wide range of credit card issues

Strong attention to detail 

Comfortable working in a dynamic environment managing competing priorities while remaining focused on collaboration with customers and stakeholders alike

Technical ability to utilize internet and other computer based tools to support ZAP associate queries and assist others

 

EDUCATION and/or EXPERIENCE

Associates Degree or equivalent work experience

Minimum of 2 years of credit card reconciliation experience OR any other roles financial in nature

Or equivalent combination of education and experience

 

Salary: Best in the Industry

Job Location: Bangalore

Contact person: Caroline Roshini (8861095377)

 

 

 

Role Category: Sales and Customer queries
Educational Qualification: 12th pass , Graduate , Post Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations , Financial Services, Banking, Investments, Insurance , sales
Vacancies : 10
Job Posted On May. 17, 2017
Last Date To Apply Dec. 31, 2016
Company Details
Company Name :

Zoomcar India Pvt Ltd

Company Address :

Zoomcar India Pvt Ltd,
5th Floor, Diamond District, (opposite Carlton Towers)
Old Airport Rd, ISRO Colony,
Domlur, Bengaluru,
Karnataka 560008

Company Website : https://www.zoomcar.com/mumbai
Company Profile :

Zoomcar India Pvt Ltd

Venue Location 1:

Zoomcar India Pvt Ltd,
5th Floor, Diamond District, (opposite Carlton Towers)
Old Airport Rd, ISRO Colony,
Domlur, Bengaluru,
Karnataka 560008

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