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Job Title: Business Support Executive
Portfolio: (Visitor Promotion/Audience Generation)
Reports to: Dy. Manager – Business Support
Location: Mumbai (Andheri)
To contact the prospects with the objective of signing them for respective event and have them attending the show using both phone (predominantly) and email channels.
To handle any customer queries and questions.
To enter details into the database as required.
Generate new clients/visitors through references.
General education degree or equivalent with minimum of one year calling experience which should include at least six months recent B2B service.
Excellent telephone skills (articulate communicator).
Effective listening skills.
Computer proficiency (experience in Windows based systems and Internet).
Adept at multi-tasking while on a live call.
Attention to detail for recording of account and call information, tracking of results.
Ability to ensure prompt closure on customer enquiries.
A focused and keen attitude to work with colleagues.
Basic data mining skills with the ability to gather relevant information related to assigned work from internal and external sources.
Basic time management skills; ability to multi task
Understands business requirements, data and processes used to produce the intended results
Adherence to, and demonstration of, organization and division core values
Makes best use of work time, does not take excessive breaks or spend time on activities not related to work.
Must be a self-starter, flexible and highly detail oriented; must be motivated and driven to succeed within the organization
OTHER KEY SUCCESS ATTRIBUTES:
Good listening skills
Problem analysis and problem-solving
Customer service orientation
Working Days – Monday to Friday
Working Hours – 9:30 am to 6:30 pm
May be requested to work overtime and weekends for special events.
General Office Environment.
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