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Requirement for Customer Delight Officer in Mumbai

[0-1 Year(s) Exp]
Pharmeasy
Experience : 0-1 Years
Salary : 260000 - 280000 P.A
Job Type : full-time
Key skills : Customer Service 
Job Description :

The  Customer Delight Executive would be responsible for communicating with the internal departments and handling all customer related issues  and ensuring  maximum customer satisfaction . 

Responsibilities: 

  • To communicate and co-ordinate with internal departments to maintain a seamless process.
  • To ensure that the standard practices and process are implemented across all units
  • Ensuring maximum customer satisfaction and implementation of our standard practice
  • Attracting potential customers by answering product and service questions, suggesting information about the product and services.
  • Proactively resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  • Obtain and evaluate all relevant information to handle product  and service inquiries  

Requirement: 

  • Excellent Communication
  • Look for deliver superior solutions as per process guidelines
  • Cultivate a sense of ownership and accountability
  • Keeping an even head while handling escalations or issues
  • Out of the box thinking
  • Ability to think on their feet.
  • Have to be fluid enough to shift between Email and Voice Support roles depending on process requirements
  • Experience in providing customer service support and have customer service orientation Good understanding of the process, tasks, responsibilities and skills involved in customer service.   

Other Information:

  • Job Location: Mumbai
  • Job Type: Full-Time
  • Working Days: 6 
  • Industry: Online Technology - Online E-commerce
  • Functional Area: Pharma and Healthcare
  • Role: Customer Delight Officer 

 

Role Category: Customer Delight Officer
Educational Qualification: Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 20
Job Posted On May. 20, 2017
Last Date To Apply Dec. 16, 2016
Company Details
Company Name :

Pharmeasy

Company Address :

Ghatkopar

Company Website : http://www.pharmeasy.in/
Company Profile :

Pharmeasy

PharmEasy is a series A funded startup that was launched in March,2015 in Mumbai location. We are a Mobile-First, OnDemand, Health Delivery Marketplace.

Currently, Pharmeasy is operating in 7 cities – Mumbai, Delhi, Kolkata, Bangalore, Ahmedabad, Pune and Jaipur with over 1 lac active customers transacting 2000+ orders every day. Growing at a rapid pace month on month, Pharmeasy is the biggest and the fastest growing pharmacy aggregator in the country.

Venue Location: Not Specified
Recruiter Details

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