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Requirement for Product Support and Customer Relation Executive in Noida and Delhi

[0-5 Year(s) Exp]
HRStop
Experience : 0-5 Years
Salary : 150000 - 300000 P.A
Job Type : full-time
Key skills : Microsoft Office 
Job Description :

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.

 

  1. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  2. Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  3. Providing first level support on our services via remote desktop calls if required
  4. Route/Assign tickets to the appropriate support group, if necessary.
  5. Identifying and escalating high-severity, priority issues 
  6. Updating Pending Tickets with timely, precise, accurate updates
  7. Following-up with end users, if necessary, for closure of pending tickets
Role Category: product support
Educational Qualification: Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 5
Job Posted On May. 22, 2017
Last Date To Apply March 31, 2017
Company Details
Company Name :

HRStop

Company Address :

C 110, Sector 65, Noida - 201301, UP, India

Company Website : www.HRStop.com
Venue Location 1:

C 110, Sector 65, Noida - 201301, UP, India

Recruiter Details

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