Requirement for Team Leader/ Assistant Manager-Travel BPO Operations in Mumbai

Arsenius Skill Capital 2 Year 0 Months-6 Year 0 Months Mumbai Not Specified full-time 3 Oct. 14, 2016 BPO
Job Description

Position: Team Leader/ Assistant Manager - Travel Operations (Male Candidates Only)

Location: Andheri East

Shift: Rotational Shift


• Manage multiple teams’ operation on the floor. 
• Ensuring availability of staff is maintained above 98% across all allocated processes. 
• Ensure the Error rate is maintained below 1% of total turnover/volumes. 
• Ensuring critical to process level metrics in place. 
• Conduct new hire training on the existing processes. 
• Attending operational or quality meetings as per client schedule. 
• Ensure compliance and adherence to process and create awareness on the compliance across the floor. 
• Mentor and assist new hires and team. 
• Willingness to work for long and odd hours. 
• Report deviations and Act accordingly. 
• Proactively inform manager on challenges faced.

Team Leader
Team Leader
Desired Candidate profile
Not Specified
Company profile

Arsenius Skill Capital is a customer centric business, driven by result oriented entrepreneurs from diverse industries. 

We offer excellent solutions for all your Human Resource need, for corporate and job seeker. 

Our unwavering focus on business excellence is a result of our clear, skilled & intelligent pool, specialized by the industry. We guaranty new solution designs to enhance the employee turnover. 

We specialize in Travel,Tourism, Aviation & Hospitality sector. Our experts are also capable to place valuable resource in the pipeline for segment like media, entertainment, pharmaceutical, automotive, manufacturing, banking, finance, Insurance.

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