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Requirement for Voice Technical Support in Hyderabad

[0-0 Year(s) Exp]
Enthsquare Pvt Ltd.
Experience : 0-0 Years
Salary : 100000 - 300000 P.A
Job Type : full-time
Key skills : Windows Server 
Job Description :

Hi Candidate,

We have an opening for Technical Support with 0-3 yrs with one of our client to be based in Hyderabad.

Voice Technical Support (Calling)

Candidate should have a mix of technical and customer service skills and be passionate about technology and helping customers. Candidate need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Ensure the process metrics are met. Drafting the wrap up notes with reasons for customer dissatisfaction for all the queries and the challenges faced. Set high level of performance standards for the given process/ account. Ensure you understand expected performance standards and metrics to be achieved for a given process/ account. Looks for areas of improvement in the process and provide insights to your supervisors to enhance customer delight. Follow the learning management process to remain current and updated on required skills and knowledge required for the position. Learn, help and support fellow members in the team in meeting desired performance standards for a given process / account.
Provide first and second level of technical troubleshooting which includes Computers, Mobile OS, Mobile applications, MP3 and Internet. Resolving issues related to device display.

Key Skills:

  • Excellent Communication Skills (Verbal and Written English)
  • Good knowledge on Windows Operating Systems (XP, Vista, 7, 8) and Macintosh
  • Knowledge on Mobile Operating Systems

Desired Candidate Profile:

  • Graduate (Any Discipline)
  • Undergraduate with minimum of 6 months of experience can apply
  • Candidate with 0 – 4 years’ experience in International BPO, Voice background
  • Typing Speed – above 25 wpm
  • Should be willing to work in shifts
  • Age <= 30 years
Role Category: Technical Support executive
Educational Qualification: Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 25
Job Posted On May. 23, 2017
Last Date To Apply Jan. 13, 2017
Company Details
Company Name :

Enthsquare Pvt Ltd.

Company Address :

Plots 189 to 198, Jyothi Imperial, 4th Floor,
Near Gachibowli Flyover.
Beside South India Shopping Mall
Gachibowli - 500032

Company Website :
Company Profile :

Enthsquare Private Limited.

Venue Location: Not Specified

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