Login With

Service Desk Analyst

GSS Infotech 1 Year 0 Months-4 Year 0 Months Hyderabad Not Specified walk-in Not Specified Not Specified
Job Description

  • Handle calls & provide effective solutions and maintain FCR as per Clients expectation.
  • Monitor emails and respond to the customer with effective solutions within SLA.
  • Problem Solving and Responding to Customer Need.
  • Follow-up daily on all the open incidents.
  • Escalating incidents according to SOPs if they are not resolved.
  • Follow SOPs and prepare new SOPs on need basis.
  • Providing incident updates on open tickets to the end users.
  • Communication to be provided to the Management IT team on all Planned and unplanned outages.
  • Attending team huddles and providing process updates (if any) to the team.
  • Attending team meetings and trainings without fail.
  • Up- skilling by proactive learning.


  • Excellent communication skills, quick learner.
  • Excellent Technical skills, quick learner.
  • Self motivated and directed, with keen attention to detail.
  • Excellent written and oral communication skills.
  • Good Knowledge on probing and Troubleshooting IT related issues.
  • Willingness to work in US shifts. Timeliness a key requirement.
  • Male Candidates only. 

Service Desk Analyst
Service Desk Analyst
March 26, 2016 - April 8, 2016
Desired Candidate profile
B.Sc , B.Tech/B.E. , MCA
Company profile

Founded in 1999 GSS Infotech is a pioneer in applying innovative, technology-based solutions to common business problems. We help organizations leverage the power of Virtualization, "The Cloud" and outsourced models of technology services delivery. Utilizing these technologies, we help organizations gain competitive advantage, reduce costs, ensure system stability, and improve efficiency. 
Specializing in Remote Infrastructure Management Services, Virtualization solutions and Application Management Services, GSS is a partner of choice for Infrastructure optimization solutions worldwide. 
With a global headquarters at Hyderabad in India, GSS Infotech has quickly grown through organic growth and strategic acquisitions and has 9 Business centers and 3 Development centers across the globe. - 

GSS InfoTech, 3 rd Floor, Brigade Towers, Financial district, Gachibowli, Telangana, Hyderabad-500032.
Similar Job Posts No JobPosts Found