Service Desk Analyst

GSS Infotech Limited. 1 Year 0 Months-4 Year 0 Months Hyderabad Not Specified walk-in Not Specified Not Specified
Job Description

  • Handle calls & provide effective solutions and maintain FCR as per Clients expectation.
  • Monitor emails and respond to the customer with effective solutions within SLA.
  • Problem Solving and Responding to Customer Need.
  • Follow-up daily on all the open incidents.
  • Escalating incidents according to SOPs if they are not resolved.
  • Follow SOPs and prepare new SOPs on need basis.
  • Providing incident updates on open tickets to the end users.
  • Communication to be provided to the Management IT team on all Planned and unplanned outages.
  • Attending team huddles and providing process updates (if any) to the team.
  • Attending team meetings and trainings without fail.
  • Up- skilling by proactive learning.

Skills:

  • Excellent communication skills, quick learner.
  • Excellent Technical skills, quick learner.
  • Self motivated and directed, with keen attention to detail.
  • Excellent written and oral communication skills.
  • Good Knowledge on probing and Troubleshooting IT related issues.
  • Willingness to work in US shifts. Timeliness a key requirement.
  • Male Candidates only. 

Other
Service Desk Analyst
Service Desk Analyst
March 26, 2016 - April 8, 2016
Desired Candidate profile
B.Sc , B.Tech/B.E. , MCA
Company profile
GSS Infotech Limited. is a Chicago based information technology consulting and professional services firm specializing in Financial Services, Healthcare, Insurance, Telecom and Technology Development. GSS InfoTech, with its global presence in USA and India, helps Fortune 500 Companies and emerging growth businesses to implement their IT projects in onsite, offsite and offshore model. We are Strategic Partners to TIBCO Corporation and preferred consulting partner with Microsoft, IBM, Sun Microsystems and BEA. With strong 13 years of experience in areas like ERP, EAI, Data warehousing, JAVA and Content Management, 200+ employees and strong clientele, GSS InfoTech is experiencing a good 250% growth in recent years.
GSS InfoTech, 3 rd Floor, Brigade Towers, Financial district, Gachibowli, Telangana, Hyderabad-500032.

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