Tech Support Analyst – are technical analysts with fair amount of technical skills.
They understand technical nuances involved in light weight operational tools, configures, troubleshoot, support, and modify internal end user tools/applications.
They modify/configure software that extends the functionality of the system or tool, improves business processes, helps end users do their jobs better, and works within the overall system architecture.
The successful candidate will have a flair for problem solving, is a fast learner, pro-active, enjoys working in a large/medium/small scale distributed environments, has good configuration, debugging and troubleshooting skills, is able think on the feet, is detail oriented, and can communicate well with teams across and cross functions.
Basic Qualifications :-
B.Sc/BE in Computer Science or a related field.
0-2 years overall technical support experience.
Experience in Java or open source based technologies. Understanding of XML based applications.
Detailed knowledge of the UNIX/Linux operating system and tools
Detailed knowledge of MySQL / MSSQL or other RDBMS.
Demonstrated skill and passion for problem solving and operational excellence.
Preferred Qualifications :-
Big Picture: solve problems at their root, stepping back to understand the broader context
Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.
Adaptable: You undertake a variety of tasks willingly. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
Handling Stress: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
Quality: You demonstrate appropriate quality and thoroughness.
Integrity: You act with personal integrity at all times.
Professional: You work within your teams process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform.
40, SP info City, B Block, 5th Floor, MGR Salai, Perungudi, Kanthanchavadi, Chennai – 600096.