Technical Support [1-6 Year(s) Exp]
Creative Hands HR Consultancy
2,75,000 - 5,00,000 P.A
Key skills :
Job Description :
- Product / Technical support with knowledge of HTML, Java script and CSS
- Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
- Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
- Experience in email support and solving the technical issue by step by step process.
- Provide email based technical support to clients in different geos - 24*7
- Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
- Maintain high customer satisfaction
- Help with research and troubleshooting of tough tickets
- Knowledge Gap Reduction
- Process improvement & Escalations management
- Product support/Application Support experience
- Excellent Communication skills
- Troubleshooting the issues related to ad servicing
- Willing to work in 24/7 shift.
- Graduation MANDATORY.
- PLEASE REFER YOUR FRIENDS AND COLLEAGUES ALSO
- Work location - only HYDERABAD
- Good communication required.
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