Provides a basic level of technical and subject matter expertise in one or more technologies.
Provides assistance for the reduction in volume and mean time to recover incidents in assigned business unit by providing high-level trouble shooting on technical issues.
Provides assistance in proactive problem management in order to deliver high service levels. Adheres to Incident management procedures.
Adheres to operations procedures, standards, and technical policies.
Primary relationship with peers, manager, and project team member.
technical skills in Linux with good working knowledge of shell scripting, should have excellent oral and written skills. Candidate should be willing to work in 24*7 Shifts. Prior experience with application support will be a plus. Strong understanding of Windows OS, Web Technologies (Jquery; Ajax; ASPX), exposure to Linux and shell scripting.
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Thomson Reuters 6th Floor, Divyasree Solitaire, Plot No 14 & 15,Software Units Layout, Survey Hi-tech City, Hyderabad.