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Mphasis Private Limited Job Openings

Technical Support Associate openings in Pune

[0-1 Year(s) Exp]
Mphasis Private Limited
Experience : 0-1 Years
Job Type : walk-in
Key skills : BPO 
Job Description :

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
  • Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN,
  • VOIP and share point as per guidelines in the knowledgebase.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Role Category: Technical Support Associate
Educational Qualification: Graduate
Functional Area: IT Software - Application Programming, Maintenance
Job Posted On May. 21, 2017
Last Date To Apply Dec. 2, 2016
Company Details
Company Name :

Mphasis Private Limited

Company Address :

Not Specified

Company Website : http://www.mphasis.com/
Company Profile :

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Venue Location 1:

Mphasis, EON free zone, Cluster C, Ground floor, Kharadi, Pune 411014

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