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Urgent Job Openings for customer care in Bangalore

[0-10 Year(s) Exp]
G7CR Technologies India Pvt Ltd
Experience : 0-10 Years
Salary : 120000 - 240000 P.A
Job Type : full-time
Key skills : Customer Service 
Job Description :

Greetings from   G7CR Technologies India Pvt Ltd

Dear Candidates,

 Start your Career in a Reputed BPO Customer Care company with Positive Environment....

(Both fresher’s and Experienced Candidates can come and attend the Interview)

We are looking for a Candidates for the customer care representatives

 

Eligibility Criteria: Fresher’s/Experienced candidates

Excellent English communication skills + Any South Indian Language(Hindi/Bengali/Tamil)  is mandatory.

Qualification : 10TH,12TH,Any Graduate

Shift :General Shift (Purely Day Shift)

Job role: Giving information to the Customer about customer concern

Job type: Target basis inbound process/Outbound process

 

Job Description:

 

1.Respond to customer enquiries in an inbound/outbound call centre environment.
Strive towards first call resolution. 
Support international customers through inbound & outbound processes. 
Provide support and assistance over the telephone in a prompt, efficient and professional manner. 
Make client feel that they have received the best service at all times. 
Possess good knowledge of the organisations products and processes. 
Maintain TAT for all calls


2. Adherence to company norms policies and procedures. Adhere to call scripts and bank policy/ procedures. 
Prepare daily reports. 
Meet all performance standards set by the organisation. 
Strive towards attaining higher levels of efficiency and quality performance levels..

3. Work on process improvement projects and initiatives. Undertake process improvement initiatives. 
Maintain adequate product and call handling expertise to perform the job efficiently
Work towards developing sound understanding of work environment and deliverable..

4. Help and guide new hires and junior CSRs to perform their role well. 
Assist CSRs with questions concerning real time customer inquiries. 
Assist with transition of new representatives.
Provide team support during Managers absence when requested. 
Assist Managers with monitoring/ mentoring of the CSRs. 
Train CSRs with fast call closures techniques Reduce ACT( average call time),Handle irate/abusive customers.

 

 

 ** Please note : On top of your CV Mention it as "To meet HR GAYATHRI ”

Remuneration: 25k + Incentives (10k)

Interested contact:

HR Recruiter GAYATHRI S +91-8105899905

 

Visit our office:

G7CR Technologies India Pvt Ltd,

No. 86, 2nd Floor, Gokul Tower,

MS Ramaiah Road ,Gokula,

Bangalore: 560054.

Near Moven Pick Hotel

Refer your friends also & Send this to your friends also.

Role Category: Customer care
Educational Qualification: Not Specified
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 300
Job Posted On May. 21, 2018
Last Date To Apply June 19, 2018
Company Details
Company Address :

G7CR Technologies India Pvt Ltd
No. 86, 2nd Floor, Gokul Tower,
MS Ramaiah Road ,Gokula,
Bangalore: 560054.

Company Website : http://www.g7cr.com/
Company Profile :

G7CR Technologies India  Pvt Ltd

G7CR Technologies India Pvt. Ltd. is a global leader in Consulting, Outsourcing, Technology, Cloud Sales & Support, and Corporate Training. We advise, consult, implement, and support using Industry proven methodologies giving benefits on ROI to customers, in deriving advantages to improve various business processes across all major verticals We have a proven record of achieving customer success in various industry verticals like telecom, healthcare, education, IT, travel etc.

Venue Location 1:

Meet today
HR
Gayathri –8105899905
G7CR Technologies India Pvt Ltd
No. 86, 2nd Floor, Gokul Tower,
MS Ramaiah Road ,Gokula,
Bangalore: 560054
Regards,
HR recruiter
Gayathri

Recruiter Details

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