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The Customer Care Associate is responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services. The Customer Care Associate will troubleshoot problems and coordinate with various internal departments to resolve problems. Other responsibilities include:
• Interact with customers by phone, e-mail or online chat concerning various care issues.
• Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.
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