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Urgent Openings for Client Servicing and Strategic Management in mumbai

[1-5 Year(s) Exp]
Arsenius Skill Capital
Experience : 1-5 Years
Salary : 240000 - 360000 P.A
Job Type : full-time
Job Description :

Opportunity for BPO / Call Centre executives to work for a Corporate Client servicing profile with a US based Medical IT Company.

Profile: Client Servicing
Location: Andheri (E)
Salary: Up to 3.6 Lacs PA 
Work schedule: Mondya to Friday 6 PM or 7 PM, Saturday & Sunday off
Transport: Centralized / Home pick up and drop till Vasai, Thane and Belapur
Experience : Customer Care, Customer Service, Client Servicing experience, Customer Relations

Job Descriptions:

  • Strategic Account manager is a trusted adviser for our clients who oversees all the support issues for our clients and ensure they're resolved in a timely manner with satisfaction  
  • They are the single point of contact for all the escalations and concerns clients may  have related to products/services  
  • Builds strategic relationships with major customers and has regular interactions with all their clients  
  • Drives alignment within the whole organization 
  • Is a central, pivotal point of activity 
  • Delivers value to customers 
  • Consultative selling: Creating simple, effective and collaborative key account growth plans  

Key Responsibilities:

  • Meet the defined SLA for all the concerns or queries raised by our clients 
  • Expected to know our product line and assist clients in their day to day operations 
  • Maintain the desired communication standards (Verbal/Written) set by the organization 
  • Identify gaps in clients work flow and provide necessary suggestions
  • Handle cases, schedules, escalations effectively 
  • Maintain quality documentation standards 
  • Maintains appropriate reports for their clients and day to day activities 
  • Should report to work on scheduled days and avoid unplanned absenteeism
  • Follows and promotes company's culture and policies 
  • Strive to achieve the company's vision and values at all possible times
Role Category: Client Servicing - Strategic Managemenet
Educational Qualification: Not Specified
Functional Area: Strategy, Management Consulting, Corporate Planning
Job Posted On May. 22, 2017
Last Date To Apply June 10, 2017
Company Details
Company Name :

Arsenius Skill Capital

Company Address :

Mumbai

Company Website : https://www.arseniusskillcapital.com/
Company Profile :

Arsenius Skill Capital

Arsenius Skill Capital is a customer centric business, driven by result oriented entrepreneurs from diverse industries. 

We offer excellent solutions for all your Human Resource need, for corporate and job seeker. 

Our unwavering focus on business excellence is a result of our clear, skilled & intelligent pool, specialized by the industry. We guaranty new solution designs to enhance the employee turnover. 

We specialize in Travel,Tourism, Aviation & Hospitality sector. Our experts are also capable to place valuable resource in the pipeline for segment like media, entertainment, pharmaceutical, automotive, manufacturing, banking, finance, Insurance.

Follow our jobs in Travel/Tourism/Hospitality - 

http://my.monsterindia.com/recruiterprofile/Alister_06 
http://www.naukri.com/recruiters/alistercoutinho-1780334 
 

Venue Location: Not Specified
Recruiter Details

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