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Position Title: Customer Care Associate
Reporting Manager: Senior Sales officer
Location: Mumbai - 2 positions ( Panavel and Mulund), Bangalore - 2 positions ( HSR Layout and Devasandra), Mangalore - 2 positions, Hosur - 1 position, Chikkaballapur- 1 position, Chennai- 1 position ( Avadi).
Provide guidance to customers at their residenceand help them explore various available finish and color options.
Salary will be 11,800 in hand + 2500 fuel allowances + 700 Mobile Charges (In touch with Contractors, Architects & builders & generally get repeat & regular customer influencers onboarded)
Essential Functions & Responsibilities
§ Help and guide customers in their residence by explaining different product and finish options.
§ Help to generate leads/clients through market visits.
§ Explain to customers the various services rendered in the store and direct customers to appropriate sections for expert help
§ Interact with contractors who execute the painting services at Customers residence.
§ Willingness to work in a retail environment and engage with clients across age and income groups for 8.5 hours a day and 6 days in a week
§ Follow grooming and etiquette standards at all times while on duty
§ Develop a healthy working environment for co-workers and effectively contribute in any team-based tasks
§ Documentation and timely submission of daily reports
§ Discipline in adherence to work timings
§ 2-wheeler required
§ Based out of dealer shop
Knowledge & Skill
§ Graduate (Any stream) with minimum 50%
§ The graduation must be through a full time, regular day course, MBA Degree is preferred
§ Engineers will not be considered
§ Age: Less than 25 years
§ Applicants should be Indian Citizens or hold relevant residence status
§ Gender – Male
§ Excellent communication and people skills
§ Orientation to engage with customers and deliver a delightful customer experience
§ Fluency in English, Hindi and Regional languages
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