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Urgent Openings for Team Leader Operations and Customer Service Openings in HGS

[3-10 Year(s) Exp]
Hinduja Global Solutions
Experience : 3-10 Years
Salary : 200000 - 300000 P.A
Job Type : full-time
Key skills : MS Office 
Job Description :

Dear Candidate,

Greetings from Hinduja Global Solutions

Great opportunity for Team Leader Operations for Inbound Customer care.

if the below Job Description is Matching with your profile, kindly share your profile to navya.gadde@teamhgs.com or contact me on 9901781144.

Please find the JD below for the same

Job Description: 

Managing an average team size of 20 members
Need to be approachable and supportive towards the team. Also should have the ability to motivate the team in a right way to get the targets met
Attrition and Absenteeism Management
Conducting performance appraisal for the team
Prepare Schedules for the teams and ensure attendance is marked before the end of day
Compliance to login, log out & scheduled breaks of agents
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. 
Work very closely with team members to solve customer problems.
Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team
Ensure all Company policies and procedures are implemented consistently and fairly.

Desired Candidate Profile

Good telephone etiquette

Should be fluent in english and Kannada

Has the potential to gain trust and rapport building

Active listening skills

Efficient at problem solving

Business email etiquette

Managing team members expectations

Should be Flexible to work in shifts.

 

Regards,

Navya

 

Role Category: Team leader
Educational Qualification: Not Specified
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 10
Job Posted On May. 20, 2017
Last Date To Apply May 28, 2017
Company Details
Company Address :

HGS House, #614, Vajpayee Nagar, Bommanahalli, Hosur Road, Bangalore, PIN 560068 India.

Company Website : https://www.teamhgs.com
Company Profile :

HGS being an MNC has its client list in the consumer packaged goods, retail, consumer electronics and technology, banking, insurance, healthcare, public sector, and telecommunications and media industries. HGS is now a leader in customer experience management, optimizing the customer journey to make its clients more competitive. Today, HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions.

Venue Location: Not Specified
Recruiter Details

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