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Urgent Openings for Technical support in Gurgaon and Indore

[1-10 Year(s) Exp]
Teleperformance
Experience : 1-10 Years
Job Type : full-time
Key skills : Cloud Services  Cloud Computing 
Job Description :

Job Description

Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.

Assist customer in resolving any open requests for support, assistance, information on upgrading et

Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries

Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement,

Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact

Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational

Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications

Role Category: Technical Troubleshooting
Educational Qualification: Graduate , B.Tech
Functional Area: Customer Service
Vacancies : 100
Job Posted On Jun. 07, 2017
Last Date To Apply July 7, 2017
Company Details
Company Name :

Teleperformance

Company Address :

Indore, Madhya Pradesh

Company Website : www.teleperformance.com
Company Profile :

Teleperformance is a multinational company headquartered in France. Thecompany specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). ...Teleperformance is one of the world's largest BPO companies valued at $4.050 billion and headquartered in Paris, France.

Venue Location: Not Specified
Recruiter Details

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