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Qualification: Software Engineer BScIT/Computer Science, IT certification courses like IBM, Apple, Microsoft and Amazon all have IT Certifications that can be earned to make one more attractive in the job market.
Experience: Minimum 5 years in Application Maintenance Services. A good application support Engineer with at least a working knowledge of software development, SDLC(system development life cycle), maintenance services and testing, in environments such as EAI, Web and CS and also database management.
Identifying and Evaluate Technology Solutions.
The Application Support Engineer is a key member of the team, with ownership of system functioning and improve business performance, and give recommendations towards strategy. This duty involves using one’s complex problem solving skills to brainstorm software solutions, and then work together in a small group and with software and other vendors/OEMs to craft a pitch to present the idea to the company’s decision makers.
Problem Solve and Troubleshoot
Although the Application Support Engineer is the first line of defence in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior.
Onboard New Users
This is where strong communication and interpersonal skills come in handy. The Application Support Engineer is part of the team responsible for ensuring new users of an application have a smooth on-boarding process. These users could be internal users of the company one works for, or they can be clients of an agency.
Identify Potential Issues
Part of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.
Work with Cross-Functional Teams
Rarely is the role of Application Support Engineer a one-person show. They work with the support team on a daily basis to contribute to their employer’s overall IT needs and strategy
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