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Maintain target throughput.
Conduct detailed Process training while keeping trainees alert and motivated.
Drive performance of 0 to 60 Days Tenure Agents.
Conduct Gap and Training Need Analysis within assigned processes and conduct Refresher training as required. Track the pre and post refresher Impact.
To deliver training sessions in adherence with process manuals and rigid training schedules
Provide weekly training reports to the management as well as Business Units.
Updating process manuals when required.
Excellent communication skills (English, Hindi& Local language)
Good MS-Excel, Word and PowerPoint.
Good presentation skills.
Good People Management and Motivational skills.
Overall knowledge of Telecom process especially backend technical knowledge
GlobalEdx Learning and Technology ...
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Satish Dua Gaming Pvt Ltd.
AAKHAASH MEDIA COLLEGE