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Urgent openings for Voice Process trainer in Hyderabad

[1-2 Year(s) Exp]
Megabyte IT Services
Experience : 1-2 Years
Job Type : full-time
Key skills : Ms Word  Fluent English  Hindi  PowerPoint 
Job Description :

Role& Responsibilities:

Maintain target throughput.

Conduct detailed Process training while keeping trainees alert and motivated.

Drive performance of 0 to 60 Days Tenure Agents.

Conduct Gap and Training Need Analysis within assigned processes and conduct Refresher training as required.  Track the pre and post refresher Impact.

To deliver training sessions in adherence with process manuals and rigid training schedules

Provide weekly training reports to the management as well as Business Units.

Updating process manuals when required.

 

Skills required:

 

Excellent communication skills (English, Hindi& Local language)

Good MS-Excel, Word and PowerPoint.

Good presentation skills.

Good People Management and Motivational skills.

Overall knowledge of Telecom process especially backend technical knowledge

Role Category: Trainer - Voice Process
Educational Qualification: Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Posted On Aug. 18, 2017
Last Date To Apply Sept. 17, 2017
Company Details
Company Name :

Megabyte IT Services

Company Address :

Third Floor - Kenedy Plaza,
Upstairs - Bank of Baroda,
Rasipuram (TK),
Namakkal (DT) - 637 408.

Company Website : www.megabyteit.net
Company Profile :

Mega Byte IT Services is globalized leading services provider in the field of IT and ITES such as Software Development and Support outsourcing, Professional website strategies development and maintenance, Mobile application development and product / service oriented support. Mega Byte driven by higher level protocols that delivering high performance and more utility in terms of cost and time and in-class unmatched quality.

Venue Location: Not Specified
Recruiter Details

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