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Urgent Requirement for Associate and Senior Associate

[1-6 Year(s) Exp]
HoneyKloud BPO Pvt. Ltd.
Experience : 1-6 Years
Salary : 180000 - 360000 P.A
Job Type : full-time
Job Description :

Technical Skills

•Having the knowledge of AMEDEUS ,GALILEO,SABRE.

•Handling Customer’s issues regarding airlines Reservation.

•Handling Customer’s issues regarding airlines Rescheduling Cancellation & Refund.

•Have expertise in CRS tool i.e. Amadeus, for issuing Tickets and making Reservation

•Certification in Amadeus fundamental by AMADEUS, GALILEO.

•Ticket Issuing,reissuing,Cancellation,Refund & Related to Ticketing for Domestic and international both.


•Excellent convincing skills. 

•Aware of different areas and languages respectively.

•Good organizational skills

•Ability to understand client’s needs.

•Good coordinator.

•Strong sales focus



·         Well versed with sabre and Amadeus.    

·         Handling customer reservation for flights cars hotels vacation package.    

·         Booking reservation for hotel flight car rental, vacation package.    

·         Updating inventory in Global Hotel extranet, making amendments.    

·         Changing reservations for schedule change voluntary changes ticket probs.    

·         Handling supervisor calls as well as manager calls.    

·         Floor support and audits.    

·         Silver Sear award for 2 years.



·        Working with Amadeus, and Sabre,Making PNR or Reservation as passenger requirement and give him to lowest appicable fare throw GDS,

·        working on Issuing and reissuing the PNR as per request,Also working  name change or name too long of the passengrs

·        Hadnling Voluntery and involuntery changes of the PNR

·        Working on Passenrs's Baggege and EMD also.

·        Doing Quality checks of the PNR for new joining

·        Working with Error saving team to save error of my team members.

·        Acting as a liaison between customers and airline / airport personal to provide timely information concerning special fares and meet & assist. 

·        Training and movtivating team member and floor support for new joining. 

·        Making daily reports for clients and Preparing Incentive file for my group manger. 

·        Preparing monthaly shift roster and bus roster behalf of my manger.

Role Category: Associate/Senior Associatel/ Travel Process
Educational Qualification: Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 30
Job Posted On May. 23, 2017
Last Date To Apply June 5, 2017
Company Details
Company Name :

HoneyKloud BPO Pvt. Ltd.

Company Address :

Kalyani Nagar ,Pune

Company Website :
Company Profile :

HK is committed to delivering focused and quality sales efforts to its clients while always putting into account the unique needs of each company being served. With HK, a client’s business objectives and obstacles are of prime importance in uncovering the best solution, may it be in the form of putting up a stellar sales team, developing an effective selling process, or utilizing a necessary tool to increase effectiveness.

HONEYKLOUD designs comprehensive Lead Lifecycle Management Solutions that empowers forward-looking businesses to transform their lead management processes into winning strategies for continued success.

Venue Location 1:

Kalyani Nagar Office

Recruiter Details

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