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•Having the knowledge of AMEDEUS ,GALILEO,SABRE.
•Handling Customer’s issues regarding airlines Reservation.
•Handling Customer’s issues regarding airlines Rescheduling Cancellation & Refund.
•Have expertise in CRS tool i.e. Amadeus, for issuing Tickets and making Reservation
•Certification in Amadeus fundamental by AMADEUS, GALILEO.
•Ticket Issuing,reissuing,Cancellation,Refund & Related to Ticketing for Domestic and international both.
•Excellent convincing skills.
•Aware of different areas and languages respectively.
•Good organizational skills
•Ability to understand client’s needs.
•Strong sales focus
· Well versed with sabre and Amadeus.
· Handling customer reservation for flights cars hotels vacation package.
· Booking reservation for hotel flight car rental, vacation package.
· Updating inventory in Global Hotel extranet, making amendments.
· Changing reservations for schedule change voluntary changes ticket probs.
· Handling supervisor calls as well as manager calls.
· Floor support and audits.
· Silver Sear award for 2 years.
· Working with Amadeus, and Sabre,Making PNR or Reservation as passenger requirement and give him to lowest appicable fare throw GDS,
· working on Issuing and reissuing the PNR as per request,Also working name change or name too long of the passengrs
· Hadnling Voluntery and involuntery changes of the PNR
· Working on Passenrs's Baggege and EMD also.
· Doing Quality checks of the PNR for new joining
· Working with Error saving team to save error of my team members.
· Acting as a liaison between customers and airline / airport personal to provide timely information concerning special fares and meet & assist.
· Training and movtivating team member and floor support for new joining.
· Making daily reports for clients and Preparing Incentive file for my group manger.
· Preparing monthaly shift roster and bus roster behalf of my manger.
Creation InfoTech Pvt Ltd
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