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Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with their products and services.
Letting customers know about other products the company offers.
Escalating and resolving areas of concern as raised by clients.
Generating leads and team and following up on progress.
Liaising with internal departments to ensure client needs are fulfilled effectively.
BACKGROUND OF THE CLIENT RELATIONSHIP MANAGER:
The person should be a part of an advertising agency previously.
Strong interpersonal skills and an ability to build rapport with customers.
Previous sales experience and an organised approach to work.
Hardworking with a strong work ethic.
Previous experience working as a client relationship manager or a track record of managing client relationships.
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