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Urgent requirement for Customer Care and Billing Assistant job in Bangalore

[0-3 Year(s) Exp]
Columbia Asia Hospital
Experience : 0-3 Years
Salary : 144000 - 180000 P.A
Job Type : full-time
Job Description :

Key areas of responsibility:

Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for Order Entry, Cash & Billing and handling Insurance.

Main Job Tasks

  • Provide general information on services offered by the hospital.
  • Directs guests, patients, relatives and vendors to the appropriate departments or staff.
  • Responsible for Order Entry, Cash & Billing and handling Insurance.
  • Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.

Is responsible for the console

  • Handles all external & internal incoming calls across the hospital.
  • Telephonic appointments for consultants are taken.
  • Takes messages for staff & consultants.

Is responsible for Outpatients;

  • Registers patients / customers,
  • Screen patients and assign to the appropriate consultants
  • Accompanies/directs patients to various departments/nursing stations.
  • Moves charge sheets to various departments.
  • Ensures that bills are paid and medicines are collected.

Is responsible for Inpatients;

  • Admissions from OPD & ER / Emergency Admissions.
  • Getting the consent form signed by the inpatient relatives.
  • Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, caf, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.
  • Provides information on top up deposits to customers and follows up and ensures that deposits are collected.
  • Visits patient rooms on a daily basis.

Heath Screens

  • Assists in the health check for corporate/non corporate.

Order Entry

  • Ensure all items mentioned on the charge sheet are charged to the patient.
  • Ensure all items are billed from the correct departments
  • Any discrepancies are brought to the immediate attention of the Customer Care Executive
  • Coordinate with consultants to charge the correct consultant fee to the patient.
  • Ensure that patients waiting time is reduced at the order entry counter.

Billing & Handling Cash

  • Ensure receipts are made for all payments received
  • Ensure that patients waiting time is reduced at the cash counter.


  • Keep the patient updated on the status of their cashless facility.
  • Ensure timely reply to all queries from the TPAs in co-ordination with our consultants.
  • Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises.
  • Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA/corporate.


  • Compiles and monitors bed status reports.
  • Reports any incidence that occurs at the facility to the Supervisor/Customer Care Manager.
  • Ensure visitors adhere to the companies visiting hours.
  • Arranges for baggage handling and other services requested by patients and relatives.
  • Assists patients with wheel chair or any other requirements.
  • Arranges for incoming and outgoing courier/letters to be dispatched.
  • Assists in camps, health check programs, CMEs etc.
  • Participates in educational programs and in-service meetings.

Desired profile:

- Only Male candidates need to apply.

- Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ]

- Preference would be given to local candidates / aspirants with Hospital / Hotel /Aviation / -Travel / BPO / Call Center experience.

- Candidates / Aspirants ready to relocate to Doddaballapur - Bangalore on their own can also apply.

- Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.

- Please superscribe as " Application for the post of Billing and Customer Care [Finance Assistant] " in Subject column when writing / sending / forwarding E-mail.

- Work Location - Doddaballapur - Bangalore - Karnataka - India.

Role Category: Customer Care, Billing, Cashier, Front Office
Educational Qualification: Graduate
Functional Area: Executive Assistant, Front Office, Data Entry
Vacancies : 3
Job Posted On May. 23, 2017
Last Date To Apply March 19, 2017
Company Details
Company Name :

Columbia Asia Hospital

Company Address :

Columbia Asia Hospital,
Survey No.22/1B| 55/2,
Bangalore - 561203.

Company Website :
Company Profile :

Columbia Asia started operations in 1996. Currently it has 29 medical facilities across Asia; 12 in Malaysia, 11 in India, 3 in Vietnam and 3 in Indonesia. The company believes in setting up mid-size hospitals built in residential areas for accessibility and efficiency, and to better serve the respective communities. This also helps keep costs down for consumers with no compromise on healthcare quality, modern amenities and highly-trained teams of specialists and nurses.

Venue Location 1:

Columbia Asia Hospital,
Survey No.22/1B| 55/2,
Bangalore - 561203.

Recruiter Details

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