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Urgent requirement for Customer Services Executive in Mumbai

[0-4 Year(s) Exp]
GoFynd
Experience : 0-4 Years
Salary : 250000 - 300000 P.A
Job Type : full-time
Key skills : Customer Service 
Job Description :

We are looking for a Customer Delight Associate in our Delights Team. Working in this team

requires skill sets of great communications, handling irate customers and working with other

departments. One should be willing to think on the feet with excellent communication skills while

delivering exemplary customer service. He/She should have a knack of resolving customer’s

issues and should have the element of delighting the customer ingrained in him/her.

Roles and Responsibilities

▪ Respond to inquiries and queries from customers and provide a thorough and speedy resolve

via Calls and Emails

▪ Log customer queries in CRM

▪ Keep follow up on open complaints and provide timely closures

▪ Provide feedback to Operations Team and Business Team on basis of customer VoC

Requirements:

▪ Excellent customer care skills

▪ Effective communication skills

▪ Effective management skills

▪ Ability to thrive effectively under pressure

Role Category: Customer Service
Educational Qualification: Graduate
Functional Area: Customer Service
Vacancies : 3
Job Posted On Jun. 06, 2017
Last Date To Apply June 9, 2017
Company Details
Company Name :

GoFynd

Company Address :

GoFynd,
Corporate Center,
5th Floor , Opposite Apna Dhaba ,
Above Axis bank, Andheri-Kurla road,
JB Nagar , Andheri – East,
Mumbai - 400059

Company Website : https://www.gofynd.com/
Company Profile :

This is an E-Commerce website which sells the fashion and accessiors for men and women. Online Shopping for the latest fashion trends from the best brands in India just became that much easier. We offer only the top quality products from some of the biggest brands in clothing, footwear, jewellery and accessories. We have something for all occasions be it a wedding, a festival, an outing with friends or just another day in office, you can look your fashionable best with the latest collections on Fynd. Planning to buy new clothes for an upcoming festival? Buy the best ethnic wear Sarees, Salwar Suits and Kurtas from W, Biba and Fabindia online stores. Unleash the diva within you and look at your stunning best from our chic and elegant collection of dresses, party-wear for women and other absolute essentials. We offer some of the best deals on branded clothes. Check out our bespoke and inexpensive collections under All Under 500, All Under 999, 30% off Store and 50% off stores for both men and women. Fynd has everything you need, from clothes for a cool, casual night out with friends to power-dressing for the boardroom. Shop for shirts for men, shoes, blazers, t-shirts from all your favourite brands in one place. We showcase the latest collections from some of the best brands in India like Woodland, Nike, Puma, Red Tape, Peter England, Louis Philippe, Allen Solly, Lee Jockey, Wrangler, Van Heusen, Fabindia and many more

Venue Location: Not Specified
Recruiter Details

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