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Assist with day to day IT help desk operations including desktop systems upgrades and maintenance.
Respond to requests for technical assistance in person, via phone,and electronically.
Maintain high level of response to all queries by all users.
Log all help desk interactions.
Installation & maintenance of desktops, laptops, printers, scanners, & other peripherals.
Maintenance of hardware/software inventory.
Maintenance of desktop backup software and AV software.
Order and maintain inventory of computer supplies.
Monitor spam filters.
Troubleshoot computer hardware,software or network issues.
Establish connectivity of ‘Smartphones’ to appropriate company’s email system and MDM.
Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
Maintain smooth workflow and advise your supervisor of workload as necessary.
Other duties as assigned.
Adept Hr Solution
GST ENGINEERING PVT LTD
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