Urgent requirement for Senior Quality Associates in Pune

Tech Mahindra Private Limited 1 Year 0 Months-6 Year 0 Months Pune Not Specified walk-in 6 BPO
Job Description

  • Randomly audit required number of calls on daily basis.
  • Providing timely & accurate feedback to agents for improvement areas.
  • Take corrective actions by doing data analysis to improve process efficiency.
  • Set quality measurement metrics as per SLA parameters. 
  • Define and set quality control charts to ensure that overall SLA quality scores are always met. 
  • Work upon the action plans to improve Quality scores.
  • Identify the knowledge gaps & Language gaps and ensure documentation of the work flow process as per ISO.
  • Ability to do a Root causes analysis and action planning.
  • Conduct Quality improvement projects.


  • Candidates from Manufacturing industry are not Eligible

  • Please SMS/Whatsapp on this number once you reach office for interview.

  • All applicants are required to carry resume along with a valid photo ID proof.


ITES, BPO, KPO, LPO, Customer Service, Operations
Senior Quality Associates
Aug. 2, 2016 - Aug. 5, 2016
Walk-in Contact Info
Recruiter Name:Jagruti/Disha/Sujay Telephone:9225633209
10 a.m.
Desired Candidate profile
Any Graduate
Company profile

Tech Mahindra Private Limited:

Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and Business Process Outsourcing to the telecommunications industry. It is a specialist in digital transformation, consulting and business re-engineering solutions.Anand MAhindra is the founder of Tech Mahindra which is headquartered at pune, India.

Sharda Centre, Off Karve Road, Pune - 411004 (Maharashtra) India, PUNE,Maharashtra,India