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Urgent requirement for Senior Quality Associates in Pune

[1-6 Year(s) Exp]
Tech Mahindra Private Limited
Experience : 1 Year(s) 0 Month(s) - 6 Year(s) 0 Month(s)
Salary : Not Specified
Job Type : walk-in
Key skills : BPO 
Job Description :

  • Randomly audit required number of calls on daily basis.
  • Providing timely & accurate feedback to agents for improvement areas.
  • Take corrective actions by doing data analysis to improve process efficiency.
  • Set quality measurement metrics as per SLA parameters. 
  • Define and set quality control charts to ensure that overall SLA quality scores are always met. 
  • Work upon the action plans to improve Quality scores.
  • Identify the knowledge gaps & Language gaps and ensure documentation of the work flow process as per ISO.
  • Ability to do a Root causes analysis and action planning.
  • Conduct Quality improvement projects.

Note: 

  • Candidates from Manufacturing industry are not Eligible

  • Please SMS/Whatsapp on this number once you reach office for interview.

  • All applicants are required to carry resume along with a valid photo ID proof.

  •  

Role Category: Senior Quality Associates
Educational Qualification: Any Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 6
Walkin Contact Info Recruiter Name:Jagruti/Disha/Sujay Telephone:9225633209
Walkin Time 10 a.m.
Job Posted On Aug. 02, 2016
Last Date To Apply Aug. 5, 2016
Company Details
Company Address :

Company Website : http://www.techmahindra.com/
Company Profile :

Tech Mahindra Private Limited:

Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and Business Process Outsourcing to the telecommunications industry. It is a specialist in digital transformation, consulting and business re-engineering solutions.Anand MAhindra is the founder of Tech Mahindra which is headquartered at pune, India.

Venue Location 1:

Sharda Centre, Off Karve Road, Pune - 411004 (Maharashtra) India, PUNE,Maharashtra,India

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