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Urgent Requirement for Software Application Tech Support Associate

[3-6 Year(s) Exp]
Vintronics Consulting
Experience : 3-6 Years
Job Type : full-time
Job Description :

Position - SW/Application Tech Support Associate
Education - BE/BTech., MCA, BCA
Experience - 3.5- 6 years
Location - Gurgaon & Bangalore
Must Have -  Either of CCNP or CCNA or ITIL certifications

Responsibilities :

1.Should have SDH /  IPMPLS/Lease Line/NMS / last mile Customer premises / media experience.
2. Should have troubleshooting skills to isolate problems/faults quickly and take end to end responsibility for resolution.  " Providing L2 support and coordination with SDH/IP/MPLS/Modem/Third party vendors for cases where the equipment is found faulty. "
3.Testing / Co-ordinating with technical partner to check media via a tester or laptop.                                               
4.Ensure to escalate to concerned teams for the immediate restoration and ERT for customer communication.  
5.Communicate and bridge gaps between customers and factory & try to resolve the issue within SLA.

Role Category: W/Application Tech Support Associate
Educational Qualification: Not Specified
Functional Area: IT Software - Network Administration, Security
Job Posted On Jun. 22, 2017
Last Date To Apply July 22, 2017
Company Details
Company Name :

Vintronics Consulting

Company Address :

Bangalore

Company Website : www.vintronicsconsulting.com
Company Profile :

Whether it’s hiring an Associate, Project Managers or Leadership positions, our ethic in partnering with you is assuring, we create value and deliver with speed while making your hiring feel, simple and hassle-free. As a team of recruiters, we devote our hearts and minds in helping you build your business. With different core backgrounds, we naturally have diverse ideas & find innovative ways to hire. Our main focus is on value because we play where you play–business results are top of mind, all the time. It’s not just philosophy to talk about, but a winning combination to deliver targeted results quickly.

Venue Location: Not Specified

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