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Position - SW/Application Tech Support Associate
Education - BE/BTech., MCA, BCA
Experience - 3.5- 6 years
Location - Gurgaon & Bangalore
Must Have - Either of CCNP or CCNA or ITIL certifications
1.Should have SDH / IPMPLS/Lease Line/NMS / last mile Customer premises / media experience.
2. Should have troubleshooting skills to isolate problems/faults quickly and take end to end responsibility for resolution. " Providing L2 support and coordination with SDH/IP/MPLS/Modem/Third party vendors for cases where the equipment is found faulty. "
3.Testing / Co-ordinating with technical partner to check media via a tester or laptop.
4.Ensure to escalate to concerned teams for the immediate restoration and ERT for customer communication.
5.Communicate and bridge gaps between customers and factory & try to resolve the issue within SLA.
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