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Urgent requirement for Support Executives

[2-4 Year(s) Exp]
CorpConsult
Experience : 2-4 Years
Salary : 180000 - 300000 P.A
Job Type : full-time
Key skills : Sales  IT Sales 
Job Description :

Job Responsibilities:

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Document knowledge in the form of knowledge base tech notes and articles

Attaining Inbound calls from customers and resolving their queries.

Experience in International Outbound Tech process for more than 6 months is preferred.

Scheduling Live Virtual classes (LVC), Monitoring the online sessions,

Coordinate with the trainer and trainee for any assistance during the session hrs

Upload all documents, videos in the LMS

LVC communication : Mailchimp mailers, sms messaging, scheduling reminders, coordinate with students to ensure register and attend LVCs and faculty communication

Coordinating with management, PPT uploading,  conducting LVC

Troubleshooting during LVC, ensuring instructors and student access on LMS

Preparing and maintaining LVC Data reporting.

Data analysis, communication via mailers and updating the student engagement across different functions as needed.


 

Skills:

Excellent communication skills, Interested in learning new technologies, Solving queries, LMS, LVC, reporting.

 

Requirements:

 

Candidate should be flexible in Day Shifts*/ Rotational shifts/ Night Shifts.

Proven working experience in enterprise technical support, IT support or as a technical engineer

Basic knowledge of Unix/Linux systems, utilities and scripting

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

Role Category: Sales Executive
Educational Qualification: Graduate , Post Graduate
Functional Area: Sales, Retail, Business Development , sales
Vacancies : 3
Job Posted On May. 21, 2017
Last Date To Apply June 3, 2017
Company Details
Company Name :

CorpConsult

Company Address :

# 108, 2nd Floor, 27th Main Road,
HSR Layout Sector 2, Bangalore-560102

Company Website : www.corpconsult.co
Company Profile :

CorpConsult is an e-learning company. We provide IT training globally. Our executive team of knowledgeable, experienced and talented professionals joining hands together with the intention to provide IT training, Teaching and consulting solutions to the fresher undergraduates and working professionals on the IT skills required to get into various flourishing industries across the globe.

We at CorpConsult analyze and understand the challenges faced by the students and professionals who look for the right career path. We aim to provide e-learning courses to freshers and professionals, fast track tutorials for undergraduate students, GRE and GMAT Online training, Banking exams online coaching, International language teaching and consulting services. Our Subjects and courses are well designed to learn at a fast pace. Students and professionals will get to learn from our expert trainers and top class teachers who come with a lot of experience.

Online education plays an important role in the present world; it gives the benefit of learning from your own location at your preferred time slot and the pace you are looking at. We believe the online teaching has made a significant improvement in the recent past, the technology and the teaching methodology helps students, professionals have the great learning experience and teachers, trainers get the wonderful teaching experience.

Venue Location 1:

# 108, 2nd Floor, 27th Main Road,
HSR Layout Sector 2, Bangalore-560102

Recruiter Details

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