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Walkins for Non Voice and technical support in Genpact at Gurgaon and Hyderabad

[0-4 Year(s) Exp]
Genpact Private Limited
Experience : 0 Year(s) 0 Month(s) - 4 Year(s) 0 Month(s)
Salary : 1,25,000 - 3,50,000 P.A
Job Type : walk-in
Key skills : BPO 
Job Description :

BACKEND / NON-VOICE :-

  • Good communication skills will be preferred
  • Claims Processing & Adjudication
  • Analyze the Policy document and make decision on claims eligibility
  • Work on the commission reports sent by the client

CUSTOMER SERVICE or TECH SUPPORT :-

  • Understand the customer’s query and provide assistance by logging service tickets thereby ensuring timely resolution
  • View Information from various applications and update the records accurately
  • Meet process target standards with high Fatal error accuracy and Overall Accuracy
  • Its a blended process with 80% voice & 20% emails catering to service request related to Inkjet & Laser Printer/Digital copiers/Fax machines/ Camera/Camcorder etc.
Role Category: Non Voice and technical support
Educational Qualification: Any Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Posted On May. 23, 2017
Last Date To Apply June 15, 2016
Company Details
Company Name :

Genpact Private Limited

Company Address :

Hyderabad address: Genpact Gandhi Nagar Colony, Habsiguda Hyderabad, Telangana 500007 Gurgaon address: Plot No: 22A&B, Oswal buildings, Udyog Vihar, Sector 18, Gurgaon, Haryana 122015

Company Profile :

Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving our clients. 

Venue Location 1:

Genpact India, 2nd Floor Ram Laxmi Parisar, Malviya Nagar Bhopal.

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