Walkins for Voice Technical Support in Accenture at Bangalore [0-5 Year(s) Exp]
1,75,000 - 3,25,000 P.A
Key skills :
Job Description :
- Receive orders to plan network completion.
- Gather information from different sources and create planning packs
- Coordinate with different departments, 3rd party vendors and contractors to ensure quick and efficient completion on network plans as the customer requirements
- To work productively whils maintaining exceptional quality standards, in line with team targets
- To ensure full compliance with the Data Protection Act and subsequent amendments
- To contribute to the team learning through open and regular communication.
- To ensure that all technical issues (spikes) are reported to your team leader.
- To demonstrate a positive working attitude at all times
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Ensure that product, technical, operational and customer knowledge is maintained at business requirements
- To minimize customer complaints and escalations by providing exceptional service.
- To be responsible for your own personal development and highlight any development needs to your Team Leader
- Perform other duties commensurate with the post
Skills and Experience :-
Basic networking skills
- Proficient in network connectivity troubleshooting, TCP/ IP, Dial-up, Token Ring, Ethernet, LAN/ WAN
- Understanding of operating systems, Windows 2000/ NT/ XP configuration options and troubleshooting
- Ability to identify basic hardware parts and aware of basic hardware & Network concepts
- Awareness of basic networking concepts and technologies
- Call Centre experience (Voice)
- PC Literate
- Problem solving
- Excellent standard of written Englis
- Excellent time management and multitasking skills
- Bachelors Degree any subject (Highly Desirable) (Including B.E & B.tech)
- Undergraduate any subject (With technical support experience)
- Fresher from Basic Networking skills –
- UK/US tech help desk experience (Highly Desirable)
- UK/US General customer service experience (Desirable)