Walkins on Quality Analyst in Tech mahindra at Mumbai [1-6 Year(s) Exp]
Tech Mahindra Private Limited
1,00,000 - 3,50,000 P.A
Job Description :
- Min 1 year of experience in an audit /quality team from BPO industry.
- This role is primarily responsible for auditing advisors interactions with the customer and reporting any deviation from a process. Recommend process improvement to change team.
- Monitoring of Calls, Cases , Chats & e-mails
- Good knowledge on MS Excel and other MS Office applications.
- Command over English language (written and spoken).
- Excellent communication skills.
- UK shift timings: 1.30 PM 10.30 PM; Sat & Sun off