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Wanted Back office executive in Mumbai

[2-5 Year(s) Exp]
QDegrees Services
Experience : 2-5 Years
Salary : 180000 - 240000 P.A
Job Type : full-time
Key skills : Banking 
Job Description :

Subject Matter Expert – Written communication / Back office

Job Description

-          Quality analyst is expected to audit various modes of written communication to the customer by the company. These interactions could be letters, faxes, emails and requests through website.

-          These communications could be 1st level or escalated communications.

-          Areas the quality analyst’s study include promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. They also check to see if a customer is satisfied with the results of the interaction.

-           Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.

-          Quality analyst needs to identify the gaps through root cause analysis

-          Quality analyst  is expected to do calibration with operations team to improve the quality of written communications basis their findings

-          Understand the key operational processes for support and make recommendations to implement improved processes, policies, learning, and tools

-          Prepare reports and analysis as necessary to determine areas of opportunity

Role Category: Subject Matter Expert
Educational Qualification: Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 2
Job Posted On May. 23, 2017
Last Date To Apply April 30, 2017
Company Details
Company Name :

QDegrees Services

Company Address :

QDegrees Services
Address:601, 4th Floor Anchor Mall, Ajmer Road Near civil lines metro station JAIPUR, Rajasthan,India 302001

Company Website :
Venue Location: Not Specified
Recruiter Details

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