Requirement for Customer Care Sales Support Executive at Nilons in Mumbai

1 Year 0 Months-5 Year 0 Months Pune Not Specified full-time 10 Oct. 08, 2016 Telecalling servicesTechnical SupportCustomer service
Job Description

The CSE position is responsible for monitoring & controlling fieldforce team and providing support whenever required to the fieldforce including sales officers (SO- s), sales organisers, area sales managers (ASM- s).  

The position is responsible for calling wholesalers to get visibility of their closing stock to determine secondary sales estimates. He/She has to receive calls from fieldforce, wholesalers and log calls in incident management system categorising it as per criticality.

- The position may require some travel to PAN India locations to work in the market with salesmen
- The position will require working on 6 days a week.
- Resolves product or service problems, following up to ensure resolution.

-  Graduate  in any stream
-  2 years experience in call centre as Customer Support Executive (cse)
-  Worked on incident management solution in the past
-  Demonstrated skills in working with and knowledge of Microsoft  Office programmes including Word, Excel including formulae and MAILS (GMAIL, OUTLOOK)
-  Demonstrates client service focus
-  Good communications skills
-  Ability to work in a team & collaborate
-  Ability to deal with difficult callers
-  Logical thinker
-  Language -  Known Hindi, English
-  Language proficiency -  Hindi -  Excellent  English -  Good
-  Prepare and distribute Sales activity reports
-  Prepare and distribute DB Stock, Order vs Fulfilment, variance reports

ITES, BPO, KPO, LPO, Customer Service, Operations
Customer Care : Sales Support Executive
Desired Candidate profile
Any Graduate
Pune, India

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