We have an opening for Technical Support with 0-3 yrs with one of our client to be based in Hyderabad.
Voice Technical Support (Calling)
Candidate should have a mix of technical and customer service skills and be passionate about technology and helping customers. Candidate need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Ensure the process metrics are met. Drafting the wrap up notes with reasons for customer dissatisfaction for all the queries and the challenges faced. Set high level of performance standards for the given process/ account. Ensure you understand expected performance standards and metrics to be achieved for a given process/ account. Looks for areas of improvement in the process and provide insights to your supervisors to enhance customer delight. Follow the learning management process to remain current and updated on required skills and knowledge required for the position. Learn, help and support fellow members in the team in meeting desired performance standards for a given process / account.
Provide first and second level of technical troubleshooting which includes Computers, Mobile OS, Mobile applications, MP3 and Internet. Resolving issues related to device display.
Windows Administrator (Bangalore /Chennai)
Thorough technical knowledge of Windows platform (Windows, AD, VMware and Hyper – V).
Must be able to demonstrate deep technical troubleshooting and problem solving skills. Expertise on Windows heterogeneous platform environments, including MS Clustering, NLB, backup operations, Middleware applications (Terminal Services, Citrix). Deep technical skills on Microsoft Core components are mandatory (DNS, DHCP, WINS)
Exchange Engineer ( Bangalore / Chennai)
MCSE/MCP with at least 5+ years on relevant Microsoft Exchange server administration / support experience on Exchange 2003/2007 and 2010. The candidate should have minimum 7+ years of overall experience. The job will require in-depth troubleshooting of Microsoft Exchange related server side issues, installation and configuration of new Microsoft Exchange servers, backup and recovery of Microsoft Exchange portal servers. The candidate must have handled medium to large Microsoft server Infrastructure
SAP BASIS (Bangalore / Chennai)
At least 5 to 8 years of hands-on experience in either SAP Basis Administration, Database. Administration or OS Administration. Configuration and administration of large scale global and regional SAP systems. Vast experience with SAP Basis administration. Reliable expert knowledge of HPUX/LINUX,AIX. Knowledge of Oracle DB.
Unix Administrator ( Bangalore / Chennai)
Expert Level Skills in Solaris/Linux Administration. 6+ years of experience ......
Installation and Maintenance of Hardware
Provide desktops/laptops support for Linux, Windows
Manage and troubleshoot network and all peripherals like printer, scanner, wifi devices etc.
Reporting and escalation of critical issues.
Installation and maintenance of Backup solutions, Security of user data, updation and maintenance of Antivirus solutions
Installation of Operating system and other applications
Knowledge of windows server 2008,2012,Active Directory,DNS,DHCP.
Documentation of all assets and Contribute to technical support knowledgebase.
RHCE experience preferred
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